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A senior coordinator responds personally within two business hours. No automated replies. No junior screening.
A senior coordinator responds personally within two business hours. No automated replies. No junior screening.
Complete the brief opposite and a senior member of our team will respond personally, typically within two business hours. You speak to someone with the authority and experience to confirm arrangements, agree terms and set everything in motion.
Direct line provided to active clients on engagement. Staffed 24/7/365.
Booking apps are transactional — you enter a request, they return whatever the first supplier offers. Airstelle operates as an embedded lifestyle management desk inside Elevè Concierge. Every client has a named coordinator. Every arrangement is briefed and managed personally. Our partners are chosen directly by us, not pulled from an open marketplace.
Private individuals, family offices, corporate leadership teams, and organisations arranging on behalf of senior principals. We are selective about who we accept — not by wealth or title, but by the match between our service standard and what the requirement actually needs.
Individual arrangements are priced against the specific requirement, with a clearly stated management fee agreed in advance. Retainer programmes carry a fixed fee with defined service commitments. Terms are confirmed in writing before any work begins, so there are no surprises.
Our desk is staffed 24/7/365 by senior coordinators, not a call-forwarding service. Every active client has a named primary contact reachable at any hour. Our established partner relationships let us arrange and rearrange in hours, not days.
Every partner is carefully selected for service, reliability and discretion, and briefed on your preferences before they act. We work with partners we have worked with personally, and we review each engagement to keep the standard consistent.
All client information is stored securely and shared strictly on a need-to-know basis. Our team works under confidentiality agreements, and records are kept compartmentalised. Legal names are never shared with external partners beyond what is strictly necessary.
Airstelle works worldwide. Europe, North America, the Middle East and East Asia are our highest-activity regions. For less-established markets we work with local partners we know personally and arrange coordination in advance of your arrival.